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A computer at a financial services company freezes up intermittently. |
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No customer transactions are being processed for several seconds, losing thousands of dollars in business and customer confidence and loyalty. |
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Today, IT support staff might not even find out about the problem for more than a day; when they do, it might take a couple days to figure out what is happening. |
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With an autonomic system in place, the freeze-up is detected the first time it happens and matched against historical problem data. The settings are reset automatically, averting any real loss of revenue and customer loyalty. |
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A report that the manager reads the next day
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shows the action that was taken. |